PSERS Tech Support Specialist

BKD Solutions is currently seeking a 1099 Independent Contractor to support the Commonwealth of Pennsylvania as a Tech Support Specialist.

The Tech Support Specialist will join the Technical Services Support Team and provide technical support for laptops, tablets, mobile phones, Microsoft 365 applications, and other enterprise endpoint technologies.

This position requires strong Windows support experience, customer service skills, and the ability to troubleshoot hardware, software, mobile device, Microsoft Teams, and web application issues. The specialist will also create PowerShell scripts for reporting and automation and use SCCM, Microsoft Intune, Active Directory, and Group Policy to manage and secure endpoint devices.

• Contract Type: 1099 Contract

• Pay Rate: $20 per hour

• Location: 5 North 5th Street, Harrisburg, PA 17101

• Schedule: 37.5 hours per week

• Contract End Date: June 30, 2027, subject to the final project schedule and operational needs

• Application Submission Deadline: 08/09/2026 @ 6pm EST

The selected candidate must work on-site for the first three months. After the initial period, a hybrid schedule may be available based on operational needs. Employees typically work in the office approximately three days per week, with telework days assigned through a rotating schedule.

The interview will be conducted virtually through Microsoft Teams with video enabled. Candidates must be able to present valid photo identification and comply with the interview verification requirements.

Government-issued equipment must remain within the United States throughout the contract.

• Provide enterprise endpoint support for Windows laptops, tablets, mobile phones, and related devices.

• Troubleshoot desktop, laptop, and mobile device hardware and software issues.

• Support Microsoft Teams video, meetings, collaboration features, and conference room technology.

• Support Microsoft 365 productivity applications.

• Install, configure, and troubleshoot enterprise applications on mobile devices.

• Support Windows, iOS, and Android endpoint devices.

• Use SCCM and Microsoft Intune to deploy software, install updates, configure devices, and maintain endpoint security.

• Manage Active Directory users, groups, and Group Policy configurations.

• Troubleshoot browser-based applications and related access or performance issues.

• Create PowerShell scripts for reporting, automation, and operational support.

• Develop clear, well-formatted technical documentation for end users and technical support teams.

• Provide timely, professional, and courteous support to customers.

• Identify opportunities to improve endpoint support processes and operational efficiency.

• Collaborate with technical teams to investigate problems, anticipate obstacles, and implement effective resolutions.

• At least one to two years of experience supporting and maintaining enterprise endpoint devices.

• Expert-level experience supporting Microsoft Windows operating systems in an enterprise environment.

• Expert-level experience using SCCM and mobile device management tools to manage Windows, iOS, and Android devices.

• Expert-level technical documentation skills.

• Strong experience supporting laptops, tablets, smartphones, and mobile users.

• Strong knowledge of Microsoft Intune, Active Directory, users, groups, and Group Policy.

• Experience installing, configuring, and supporting mobile applications in an enterprise environment.

• Experience supporting Microsoft Teams, video meetings, collaboration tools, and conference room technology.

• Experience troubleshooting Microsoft 365 applications and browser-based applications.

• Proficiency with PowerShell; VBScript experience is beneficial.

• Strong analytical, troubleshooting, and problem-solving skills.

• Ability to communicate technical information clearly to both technical and nontechnical users.

• Strong customer-service orientation and the ability to build positive working relationships.

• Ability to work collaboratively, incorporate feedback, and contribute to team-based problem resolution.

• Demonstrated interest in current and emerging technologies through professional experience, training, or industry participation.

If you are interested in this 1099 contract opportunity and meet the requirements, please complete the below application and email your resume to jobs@bkdsolns.com with the subject line: PSERS Tech Support Specialist.